Returns and Refund policy
Returns & Refund Policy
Return Days
You can return the goods within 24 hours of purchase. To be eligible, the item must be unused, in its original packaging, and in the same condition as received.
Location
To return an item, please contact with us via our gmail : [email protected] and we will guide you for your return queries.
Contact Info
For any return-related inquiries, contact us at [email protected].
Damage and Issues
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will assess the issue and provide a resolution, which may include a replacement or refund.
Non-Returnable Items
Certain products cannot be returned, including:
- Personalized or custom-made items.
- Perishable goods such as chocolates.
- Items that have been unsealed and cannot be resold due to hygiene reasons.
- Products that have been mixed with other items after delivery.
Exchange
Exchanges are available for defective or damaged items only. If you need to exchange a product, please email us at [email protected] with proof of the issue.
Refund
Once we receive and inspect the returned product, we will process your refund within 30 days using the original payment method. Refunds for eligible returns will be initiated within 2 working days after approval.
For any further assistance, feel free to reach out to us at [email protected].